Refund Policy
Current status
dapukibio presently offers free editorial content and does not sell paid products or subscriptions on this Site. If we introduce paid digital guides or services in the future, this Refund Policy will apply. Purchases made via third‑party marketplaces are governed by those platforms’ refund policies.
Eligibility for refunds (future paid digital items)
- Accidental duplicate purchases: eligible.
- Technical delivery failure not resolved within a reasonable time after you contact us: eligible.
- Unauthorized payment (after investigation with the payment provider): eligible.
- Change of mind after accessing or downloading the full digital content: typically not eligible once you gave explicit consent to immediate access and acknowledged loss of the statutory withdrawal right.
Statutory rights
If consumer laws in your jurisdiction grant a cooling‑off period (e.g., 14 days in the EU/UK), it may not apply once you:
- Requested immediate supply of digital content, and
- Acknowledged that this waives your right to withdraw after delivery starts.
Where applicable and not waived, you may exercise the statutory withdrawal right within the permitted period by contacting us with your order details.
How to request a refund
- Email [email protected] from your purchase email.
- Include order ID, date, and a brief reason (e.g., duplicate charge).
- Attach any relevant proof (e.g., screenshots of error messages).
We will acknowledge receipt within 3 business days and aim to resolve within 10 business days. Approved refunds are issued to the original payment method. Bank processing times may apply.
Non‑refundable items
- Gift cards or donations (if offered in the future).
- Third‑party platform purchases (contact the platform directly).
- Currency conversion or bank fees charged by your provider.
Contact
dapukibio Ltd
Flat 13 Khan Route, Clarkeborough, BD18 4LP
+445518065591 • [email protected]
This policy will be updated if our offering changes. Your statutory rights are not affected where applicable.